Preface is a tech and design-driven education start-up headquartered in Hong Kong, and will be based in Japan and China at the end of this year. Here, we embrace differences and personalisation, and we pride ourselves in re-innovating and building an extensive learning ecosystem both online and offline to address the different learning needs and provide personalised learning synchronised to each learner’s progress.
So don’t get us wrong, we are not just an education centre, but a game-changer and influencer in learning - from the learning spaces, our education Concept Store at Preface Coffee where coffee meets learning, to the course offerings and the new way of learning with Artificial Intelligence and Machine Learning Technology.
We are scaling up quickly, and Preface needs someone to keep the momentum moving! If you are someone who is comfortable working in an agile environment, loves tackling market problem and influencing people, then you’re probably looking at the right job.
Read on if you want to thrive in our game-changing, yet fun and autonomous start-up culture!
What you’ll do:
• Creating a Unique Customer Experience: You will spend a good portion of your time bringing a mememorable and satisfying journey to our guests through customer relationship management and loyalty programs planning. Be more than just picking up calls, and be the face or our brand.
• Process Scaling: Preface has a huge database of clients and does things at large scale. Assist in re-designing administration processes, onboarding, client management to help us thrive.
• People Planning: Leverage on people skills to communicate with external clients and internal teams to deliver and foster a caring working environment and a personalised customer experience for our guests.
Are you ready for this?
If you pursue a critical eye for quality, are service-oriented and are up for creating an impact in education and the world, you have the traits we look for!
• Diploma holder or above • Working experience in education industry is preferred but not essential. Fresh graduate are welcomed. • Good command of spoken and written English and Chinese. • Proficient in Microsoft Office applications, including Chinese typing.
Ground floor opportunity with us • Supportive Learning Opportunities • Fun working environment with sharp and motivated colleagues in HK or our regional offices • And unlimited supply of coffee, snacks and Team breakfast to keep you moving!