by Preface Holdings Limited

Last updated on 1 Sept 2021

By enrolling or subscribing into any products or services offered by Preface Holdings Limited and/or any of its related companies, subsidiaries or affiliates (hereafter referred to as “Preface, “we”, “us”, “our”), including but not limited to programs and bootcamps, the customer acknowledges and agrees to our Terms and Conditions as specified below:


GENERAL ENROLLMENT

Preface reserves the right to refuse the admission of any student who, in Preface’s opinion, does not meet the minimum requirement for courses, may impact the learning of other students in its campus and any third-party locations, and/or impact the teaching of Preface’s Nomad Teachers.

Preface reserves the right to discontinue a student’s enrollment at any time due to, including but not limited to, non-payment of tuition in part or in full, disruptive behavior in class at any places where classes are conducted, negative impact on other students’ learning and/or the Nomad Teacher.

Enrolment is only confirmed upon successful payment and completion of the student registration form.

For Boot Camps, hereafter bearing the meaning of group classes with more than 1 student, Preface reserves the right to reschedule a student’s enrollment at any time for any one-person class.

Preface reserves the right to change any pre-assigned Nomad Teacher for any lesson as deemed appropriate or necessary. For 1-on-1 private classes, clients shall be notified of such change prior to class via email or phone. For Boot Camps, Preface is not required to provide prior notice for such arrangements.

Enrollment in any courses offered by Preface may be subject to pre-assessment to determine a student's suitability to enroll in any lessons.


TUITION DETAIL & PAYMENT POLICY

Tuitions are non-refundable once the student’s placement has been confirmed.

All tuition fees must be settled before the class commences. Preface reserves the right to withdraw or preclude any student from attending any class if the course fee has not been settled.

Tuition must be paid at the time of registration via cash, cheques or other online payment methods available at that time. Preface reserves the right to change or decline any payment method without prior notice.

Preface reserves the right to change, including but not limited time, course fee, course content, course materials and/ or structure, at any time without further notice. For the most up-to-date tuition fee and course details, please refer to the rates as published on our website, brochure and/or printed leaflets, or on our latest published amendment.

Tuition fee may comprise a package of classes and/or hours as indicated on our website or brochure. No pro-rata payment will be accepted unless otherwise specified or agreed in writing as provided by Preface.

Promotional discount is limited to one discount per student and is required to be paid the full at the time of registration to receive the published discount rate. Preface will not honor retroactive adjustments and the total discounts received cannot exceed the total cost of the products and/or purchased. Preface reserves the right to amend or change our promotional policy any time without further notice.


ADMINISTRATION FEES

Students are required to bring their own device and charger to class:

  • ScratchJr - Tablet, preferably iPad
  • Scratch, App Inventor, and other courses - Mac or Windows Laptop

Should there be any assistance needed, students are welcome to contact Preface via live chat at www.preface.ai, and place your request in advance.

An administration fee of HK$200 is required for the requests below:

Borrow any devices within 48 hours (e.g. Laptop / iPad / Charger)
Re/Schedule a class within 48 hours
Attend or book an unpaid class
  • Please note the above requests are subject to availability
  • All devices must be returned after class

ADDITIONAL TUITION FEES FOR PRIVATE GROUPS

To form a private group class, on top of the group fee, an additional tuition fee of HK$100 per student for each arranged lesson is required. The class arrangement is subject to Nomad teacher availability.


CANCELLATION, CLASS ARRANGEMENT AND SAFETY POLICY

For classes that are cancelled due to unexpected public health and safety warnings, such as flu outbreak, any other contagious diseases, school suspension announced by the EDB, or other safety concerns, Preface, at a reasonable time, will try its best to accommodate the majority of make-up classes but with no guarantee.

In the event of class postponement or cancellation caused by the above circumstances, no refunds will be made, and all tuition fees paid will be carried over to another boot camp, or used towards 1-on-1 private classes where private lesson rates apply.

For all In-person private classes and group private classes, while class dates and times are of the students’ preference, the following cancellation policy applies:

  • Private group classes must be cancelled as a group, e.g. if 1 student is absent, the group class should be rescheduled.
  • If the group decides to continue as normal, make-up class is not available for the absent student(s) and no tuition fees will be credited.
  • If the class is cancelled 48 hours in advance, full tuition fees will be credited.
  • If the class is cancelled between 48 and 24 hours before class, half tuition fees will be credited.
  • If the class is cancelled within 24 hours of class start, no tuition fee will be credited.

Tuition fees will only be refunded when the enrollment is not accepted or classes are cancelled by Preface.

For boot camps, no make-up classes will be arranged for any unattended classes. Also, no cancellations and refunds are allowed;

  • Preface reserves the right to make any changes to the courses including curriculum, class size, class time, number of classes at any time as Preface sees fit.
  • Parents and guardians are solely responsible for the safety of the students before and after class. Students are not required to notify Preface when leaving any premises where the classes are arranged.
PREFACE WEATHER POLICY

Typhoons - In-person and Door-to-Door Classes

Signal No.1 All classes continue as usual
Signal No.3 All classes continue as usual (for students' safety, Hybrid learning model is adopted)
Signal No.8 or above
2 hours before class start
All classes are delivered online
When signal No. 8 is lowered, all classes remain online.
Signal No.8 or above
Within 2 hours of class start
All classes are cancelled

Rainstorms - In-person and Door-to-Door Classes

AMBER All classes continue as usual
RED All classes continue as usual (for students' safety, Hybrid learning model is adopted)
BLACK All classes are delivered online

Online classes

Classes are conducted as usual regardless of the weather conditions.

Hybrid learning is a synchronous educational model where some students attend the class in person and some attend virtually from home.

For any classes that are cancelled due to bad weather, i.e. Typhoon Signal No. 3 replaced by a higher warning signal in less than 2 hours, Preface at a reasonable time, will try its best to accommodate the majority with make-up classes but with no guarantee.


SICKNESS LEAVE POLICY

Classes missed without proper notice will not be credited. Improper use of sick leave may result in disciplinary actions (e.g. refusal to issue a certificate from Preface).

In case of sickness absence, students should notify Preface via live chat at www.preface.ai. Students must present a valid doctor’s note, and notice submitted:

Preface In-person Private Classes & Group Private Classes

  • 2 hours prior to class, full tuition fees will be credited;
  • Within 2 hours of class start, half tuition fees will be credited;

Boot Camp

Under normal circumstances, make-up classes are not available for boot camps. As a gesture of goodwill, Preface will try its best to arrange a make-up class in order to help the student keep up with the learning progress. However, the arrangement is subject to class availability, with no guarantee.

Preface Regular Course 2021 - 2022

Ninety percent (90%) of attendance is required for all regular courses. Students, who are unable to fulfill the requirement, will not be awarded the completion certificate.

  • In each term, with a valid doctor’s note presented, a maximum of two complimentary make-up classes can be arranged for sickness absence, subject to the availability of class and instructor.
  • Complimentary make-up classes are not applicable to personal leave.
  • To ensure learning outcomes and fulfill the 90% attendance requirement, In-person private classes must be arranged, at the student’s own cost.
  • Students, who start the term late, are required to attend In-person private classes in order to keep up with the learning progress and ensure the attendance requirement is met.
  • Preface reserves the right to make any changes to the curriculum, class size, class schedule, and a number of classes where Preface sees fit.
  • Improper use of sick leave may result in disciplinary actions (e.g. refusal to issue a certificate from Preface).

LIMITATIONS OF LIABILITY

Preface, at all material times, shall not be liable for any items or properties being lost or stolen at any of Preface’s locations for any reason whatsoever. Student agrees to be solely responsible for taking care of his/her own personal belongings at any of Preface’s locations.


RESTRICTIONS ON USE

Parents, Students and Nomad Teachers agree to not reproduce, distribute or show to any other person, in whole or in part, any of the class materials, lesson notes, assessments and tests distributed by Preface without the prior written consent of Preface. Any person is not permitted to solicit or make private arrangements for tuition with any Nomad Teachers, either employed or introduced by Preface.

Preface reserves the right to change the T&C at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this page.


PERSONAL DATA AND EDITORIAL MATERIALS

Unless otherwise specified or opt-out in writing to our email address at [email protected], all clients and participants to any programs, including but not limited to courses, free and/or paid workshops organised by Preface agree and allow Preface to freely use all photography, film and sound material that has been created by Preface without further approval from the participant for promotional or educational purposes. These include but are not limited to all rights to images, footages, student’s and/or participant’s work.

Personal data may be collected and/or processed by Preface both within and outside Hong Kong mainly for the purpose of booking completion, product and/or service provision. Preface reserves the right to inform clients of any new offers, products and services which may be of interest to clients including but not limited to E-mail and SMS. Preface processes personal data in compliance with applicable data protection legislation. If you have questions about Preface’s processing of your personal data, would like to have a copy of the information Preface holds about you, or have inaccurate personal data rectified or erased, please contact us at [email protected]


ASIA MILES PARTNERSHIP

Please note that Preface reserves the right to change the courses eligible for earning Asia Miles or to be redeemed using Asia Miles at any time without any prior notice. For any seasonal or bonus promotional campaign with Asia Miles, please refer to the separate terms on Asia Miles official website.

Earning Asia Miles on Course Purchases:

For those without an Asia Miles membership account, please visit https://www.asiamiles.com/en/enrolment.html to sign up as an Asia Miles member (“Eligible Member”) for free.

Asia Miles (“Miles”) cannot be earned in conjunction with a gift-on-purchase or any other promotional offer.

Miles will be credited to Eligible Member’s Asia Miles account 6 to 8 weeks after each successful payment in full.

Eligible Members are responsible for ensuring the correct membership information is provided. Failure to comply or wrong/missing information will result in forfeiture of the right to earn Miles.

Miles cannot be earned for cancelled or refunded lessons, courses and boot camps.

Asia Miles Limited and Preface Holdings Limited reserve the right to amend any of these terms and conditions.

All matters and disputes will be subject to the final decision of Asia Miles Limited and Preface Holdings Limited.

Other Asia Miles and Preface Holdings terms and conditions apply.

Redeeming Courses using Asia Miles:

All class bookings using e-vouchers exchanged by Asia Miles should be made through email to [email protected]

The voucher code and the chosen course must be clearly indicated in the email for reference. Please specify the type of classes , either 1-on-1 or boot camp (for 1-on-1 classes, please specify the preferred date, time and location for the lesson).

Upon receipt of email, Preface shall reply regarding the enrolment logistics and final availability of the course via email within 24 business hours. You will receive a separate confirmation email when all aforesaid enrolment logistics is complete.

This voucher is non-refundable and cannot be exchanged for cash in part or full. No replacement will be issued if lost or expired.

This voucher cannot be used in conjunction with other promotional offers and is valid for a single transaction only. The voucher must be presented when booking for the service.

Preface retains the right to reject any voucher that has been tampered with or found in any way unacceptable.

Asia miles cannot be redeemed while using this offer.

All sales are final, products cannot be returned or exchanged.

All matters and disputes will be subject to the final decision of Asia Miles Limited and Preface Holdings Limited.

Other Asia Miles and Preface Holdings terms and conditions apply.


INTERPRETATION

Words importing the singular include the plural and vice versa and words importing a gender include every gender and any reference to a person includes a reference to a body corporate or any unincorporated entity. The headings on this page are inserted for convenience only and shall not affect the construction of this Agreement.

This Terms and Conditions is last updated on the 1st day of September, 2021. Preface reserves the right to amend this Terms and Conditions at any time without further notice.


DISCLAIMER

All information disclosed and provided by Preface on our official website (preface.ai) or any publications is for general information purposes only. Preface shall not be deemed responsible for any inaccurate information, nor any damage or loss caused by any information on this website. While Preface endeavours to keep the information up-to-date and correct, Preface makes no representations or warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance place on such information is therefore strictly at the reader’s own risk.

Preface’s website may contain hyperlinks or produce search results that reference or link to third party sites throughout the World Wide Web.The inclusion of any links on this website does not necessarily imply a recommendation or endorse the views expressed within them and Preface takes no responsibility and will not be liable for the nature, content and availability of any other websites.

This Privacy Policy is last updated on the 25th day of March, 2020.

Preface Holdings Limited (“Preface”, "we", "us" "our") is committed to protecting your privacy and confidentiality of all personal data you provide to us. This privacy policy applies to all individuals who visit and/or use our and our affiliates, related company and/ or subsidiaries’ websites, services, and products that collect data and/or display these terms ("Website & Services"). This privacy statement applies only to information collected through iD Sites & Services and not to information collected offline. By accessing or otherwise using any of our services, you consent to the terms contained in this privacy policy statement, including the collection, use, and disclosure of data as described below.

COLLECTION OF DATA
Information Collected From You

Information provided to us on Website & Services and/or other third party websites Preface uses to collect information includes not limited to contact information like:

  • Contact and profile information such as name, email address, mailing address, phone numbers, date of birth and/or school name;
  • Gender preference;
  • Course interests;
  • Billing information such as credit card number and billing address;
  • Personal data on third-party systems and other information as provided by such third party and/or public sources such as social media;
  • Information provided through our support channels, such as our email inbox and our support hotline, such information include any contact information, documentation, and/or screenshots
  • Information provided through surveys for research purpose;
  • Information included in résumés and job applications; and
  • Health, any participation limitations or needs, immunization and allergy information.

These informations are provided to us at the time of account registration, newsletter subscription, consultation, site visit scheduling, live chat enquiry, or any request for further information or services on our website or via offline activities.

Information Collected Automatically Or From Other Sources
Cookies and other Tracking Technologies

Cookies, web beacons, pixel tags, log files, Local Storage Objects, or other technologies may be used to collect certain information about visitors to and users of Preface, such as traffic data, page views, length of visits to certain pages, location data, page interaction data, the type of web browser and operating system, Internet Protocol (“IP”) address, software version, domain name from which you accessed our Website & Services and/or any other communication or technical data. Such information is used to monitor and improve our Website & Services, support our internal operation, personalize your online experience, support e-signatures process, and for internal evaluation and analysis purpose. You may modify your preference on cookies by modifying your browser preference.

Our Websites & Services may use third-party plug-ins for the provision of additional services and benefits, which may also collect information about you.

Geolocation information may be collected from your device to personalised your experience on Website & Services. Such data collection, in most cases, may be turned off at any time by accessing the privacy and/or location setting of your device.

Other Sources

We may obtain your personal data and information from other sources, third party data providers, and/or public sources, such as social network, third-party social media plug-ins, integrations and applications and other online sources when you engage with our content, and other offerings, on or through such channels. You may refer to their respective privacy policies and terms of use should you wish to modify your privacy settings.

USE OF DATA

Data will be used for the following purposes or any of them in the following ways, which may vary depending on the nature of your relationship with us, including but not limited to Nomad Teacher, Partner, Student:

Allow you to register yourself or your student with iD Sites & Services, or to otherwise register and open an account with us;

  • Allow the registration of you or your child with Website & Services, or otherwise register and open an account with us;
  • Process payments, prevent transactional fraud and facilitate daily operations;
  • Provide you or your child with information about any of our products and/or services which may interest you, that you have contacted us for or enquired about;
  • Provide direct marketing materials or publish your information or your child’s information as part of brochures, leaflets, testimonials or customer stories upon consent;
  • Consider you for employment or a volunteer opportunity;
  • Monitor and improve our Website & Services, support our internal operations, personalize your online experience, and internal evaluation and analysis;
  • Protect the security, integrity, rights, property, or safety of our company, our affiliates, our users, our customers, or others;
  • Facilitate the sale or potential sale of our business or any of our assets, in which case personal data about our customers will be one of the transferred assets; or
  • As required by law.
DISCLOSURE OF INFORMATION

Data held by us or a member of the Preface will be kept confidential but may be disclosed to any member of our group including our subsidiary, affiliates related company and our holding company and its subsidiaries (whether within or outside Hong Kong).

We do not share your or your information with any third parties, except to those who assist in the operation or provision of our products and services to our customers, such as third parties that provide payment processing services, or customer relationship management software etc. These third party providers may have access to your personal information only for the purpose of performing their services and in compliance with applicable laws and regulations.

You personal information will not be shared with any company outside our group for marketing purposes, unless you have specified your consent to do so.

Your personal data will be retained for so long as deemed reasonably necessary for Preface to fulfill our obligations to different parties. If you wish to delete your personal information from us, you may submit a written request to us.

ACCESS TO AND CORRECTION OF PERSONAL DATA

You may request access to and correction of your personal information at any time. Any request may be made in writing and addressed to:

Head of Human Resources Department Hong Kong

45/F, Lee Garden One, 33 Hysan Ave, Causeway Bay, HK

CHANGES IN PRIVACY POLICY

Preface reserve the right to change, modify, add, or remove portions of this statement at any time. Should there be any material change on our use of your personal information, we shall notify such change on our website and/or through emails as well as in this privacy statement. The effective date of this privacy statement is documented at the beginning of the statement.